Call-Out Fee A call-out fee may apply to service visits based on location and travel time.Equipment & Project Costs Additional charges may apply where specialised or powered equipment, additional materials, equipment hire, or other project-related requirements are necessary. Associated operating, transport, hire, or project costs may also apply. Any additional charges will be discussed and approved before work proceeds.Weekend & Public Holiday Surcharge A $50 surcharge may apply to weekend and public holiday bookings. This will be discussed and agreed upon before work is scheduled.Estimates & Scope Pricing is based on the agreed scope of work, site conditions, service requirements, and location. A customised estimate may be provided before booking where required. Any additional costs or changes to the agreed scope will be discussed and approved before work proceeds.Supplier Sourcing & Procurement Coordination Professional time allocated for supplier visits, parts list preparation, and coordination of direct client procurement from the supplier, ensuring full transparency of material costs.

Free Initial Visit Available to clients in Bentleigh and Bentleigh East. This is a brief, no-obligation visit of up to 15 minutes to view the garden, understand your requirements, and discuss possible next steps.Detailed Consultation & Advice Detailed assessments, measurements, troubleshooting, planning, or professional advice are not included in the free initial visit and may be charged according to the selected service package or service type.

Pricing & GST All prices include GST. Minimum booking times and charges apply according to the selected service package or service type.Materials & Products Service rates cover labour only. Materials and products supplied are charged separately at standard retail prices.Supply & Delivery Fee A supply and delivery fee may apply where materials or products are supplied, collected, or delivered, based on location and job requirements.Transport & Waste Removal Additional charges may apply for the collection, transportation, and disposal of green waste, materials, products, or other job-related items, based on travel, disposal requirements, and associated costs.Product Sourcing & Selection Additional charges may apply for time spent sourcing, selecting, collecting, or inspecting materials and products outside the time spent carrying out work on site. Any additional charges will be discussed and approved before proceeding.Client-Supplied Materials Clients may supply their own materials or products, provided they are suitable for the work and subject to our recommendation or approval. We reserve the right not to use any client-supplied material or product that we consider unsuitable, unsafe, incompatible, or likely to affect the quality of the work. We are not responsible for the quality, performance, durability, compatibility, availability, or warranty of materials or products supplied by the client.Site Conditions & Variations Quotes and estimates are based on visible site conditions and the agreed scope of work. If unforeseen site conditions arise or the scope of work changes, any additional work, time, materials, or costs will be discussed and approved before proceeding.Site Access & Cancellations Clear and safe access to the service area must be provided on the scheduled date. If access is not available or a booking is cancelled with insufficient notice, applicable call-out or cancellation fees may apply.Weather Conditions Work may be rescheduled or paused due to adverse weather conditions, rain, or safety concerns. Any schedule changes will be communicated as early as possible.Garden Health & Ecological Care We do everything reasonably within our ability to provide professional, ecological garden care and achieve the best possible results. Plant health and the overall appearance of the garden are influenced by growing conditions, ongoing maintenance, and other factors beyond our control. It is therefore important to follow our recommendations regarding the type and frequency of maintenance. Even when appropriate care is provided, unforeseen issues may arise that are unrelated to the quality of our work.On-Site Coordination & Other Trades Where another trade or contractor is working on site, we reserve the right to delay, pause, or reschedule our work where carrying out work concurrently may affect safety, site access, work coordination, efficiency, or clear responsibility for the outcome.Third Parties & Authority Approvals Where work requires a permit, approval, or an appropriately qualified professional, the client is responsible for engaging the relevant authority or professional as required. We may provide general guidance based on our knowledge and understanding; however, any arrangements, decisions, approvals, services, or outcomes involving third parties remain the client’s responsibility.Payment Payment terms, due dates, and accepted payment methods are specified on each invoice. Payment is required as outlined on the invoice unless otherwise agreed in writing.Insurance Public Liability Insurance is in place.

Workmanship Warranty A 12-month workmanship warranty applies to irrigation installations carried out by us. This warranty covers our installation workmanship only and does not cover existing irrigation systems, existing components, or faults unrelated to the work performed by us.Product Warranties Materials and products are subject to the applicable manufacturer’s or supplier’s warranty. Any labour, travel, inspection, removal, replacement, or reinstallation required in connection with a faulty product may be chargeable. Clients may also contact the relevant supplier or manufacturer directly regarding product warranty claims.Warranty Limitations The workmanship warranty does not cover damage, faults, or deterioration resulting from improper use, lack of maintenance, misuse, neglect, tree roots, animals, vandalism, extreme weather, ground movement, water pressure, water quality issues including contamination or sediment, third-party modifications or repairs, accidental damage, or other factors outside our reasonable control.Australian Consumer Law Nothing in these Terms & Conditions or our warranty is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.